Our Terms of Business will be provided to the client prior to business being transacted so that the relationship between the client and the firm is clearly stated and understood. This will normally take place at the first meeting.
If you wish to register a complaint, please write to or contact The Compliance Officer, Salus Mortgage Solutions, Signpost House, Ambassador Way, Dereham, Norfolk, NR20 3TL, Telephone 01362 851713.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk
As a mortgage is secured against your home, it could be repossessed if you do not keep up the mortgage repayments.
Registered in England. Registered Number 09969239, Registered Address Signpost House, Ambassador Way, Greens Lane, Dereham, Norfolk, England, NR20 3TL