FAQs
We know mortgages and protection products can feel complicated. Here are answers to the questions we’re asked most often. If you can’t find what you’re looking for, please get in touch and we’ll be happy to help.
We charge a one-off lifetime fee of £299, payable only on completion of your mortgage. There are no hidden extras or admin charges, and you won’t ever pay us again for future remortgages or moves.
We cover the full range: first-time buyers, home movers, remortgages, buy-to-let, self-employed, new build, shared ownership, and poor credit applications. We’ll recommend the most suitable lender and product based on your circumstances.
Not necessarily. While you’re welcome to visit us in Dereham, we can also arrange everything remotely by phone, email, or video call. We’re flexible and can even meet you at your home or workplace if that’s easier.
Often, yes. We have access to thousands of products from over 90 lenders, including some not available directly to the public. More importantly, we’ll make sure the deal suits your personal situation, not just the rate on paper.
Yes. We work with a wide range of lenders, including those who specialise in more complex cases. We’ll do the research for you and let you know what’s possible.
Yes. We can advise on life cover, critical illness cover, income protection, and home insurance to make sure you and your family are financially secure.
Yes. A solicitor or conveyancer will handle the legal work when you buy or remortgage. We’re happy to liaise with them, your estate agent, and surveyor to keep things moving smoothly.
Timelines vary, but most straightforward applications take 2–6 weeks from submitting the paperwork to receiving a mortgage offer. We’ll keep you updated throughout.
If your purchase doesn’t complete, you won’t pay our £299 fee. We only charge when your mortgage successfully completes.
Absolutely. That’s part of our lifetime promise. We’ll be here to help whenever your deal is ending or your circumstances change.